Terms And Conditions
Orders over $25 require a 50% nonrefundable retainer paid in full within 3 days of placing the order. The remaining balance is due 7 days before the order collection date.
For orders under $25.00, Payment is due upon receipt of the invoice.
If payment is not received your order will be canceled due to non-payment. Only when payment is received will the date be held.
****All retainers are non-refundable. ******
If you wish to cancel your order it must be done no later than 2 weeks after placing your custom order and 72 hours before placing a standard order. (We reserve the right to place any client that abuses this option on restricted status. ******
Upon notification client will be unable to place an order of any kind for one full calendar year
Payment will be collected electronically through Square Invoice only... NO CASH transactions
All price quotes are valid for 7 days from date of issue.
Date changes are subject to our availability. If the new date is fully booked and the order is cancelled by the customer the retainer is still non-refundable.
Postponement of orders is only available up to 2 weeks prior to original date and subject to availability.
Any changes to the original order are subject to viability and a price review. Additional changes will alter the price of the original invoice. Any extra charges must be paid in full once agreed upon by both parties.
*RUSH ORDER FEE - an additional charge for orders requesting pickup earlier than Friday Morning. (fee ranges from $25 - $50 depending on the complexity of the design of the cake)
The initial verbal cake consultation is free of charge (30 minutes max).
Any additional consultations needed may incur an additional fee (ie: cake sketching, design researching, and cake tasting)
*Peanuts, walnuts and pecans are used in our kitchen*
* By paying the required retainer it will be deemed that the terms & conditions are understood and accepted.
Custom Ordering Instructions
Follow these steps when placing a custom order:
1. Refer to the “Menu” section of our website to decide on the cake flavor you would like to order.
2. Have the following information in mind BEFORE submitting your the Order Inquiry online.
a. Time and date of your event
b. Cake Flavor
c. Frosting or Filling Flavor (fillings are an additional charge)
d. Allergen or dietary restrictions
e. Whether you desire fondant or buttercream as the design medium for your cake
f. Serving size needed for your event
g. Your budgetary needs (A 50% retainer is required within 3 days of placing your order to secure your date)
h. Is there a theme?
i. Do you require delivery to your event location? (delivery charges maybe assessed based on the mileage and location).
Is there accessible parking? (street parking, garage,valet etc. )
j. A valid credit card is required to secure your deposit via Square.
see Terms and Conditions above for information concerning order processing
k. Private tastings are by appointment only and for Weddings / Special events where 100 servings or more are required. A $30 Consultation & Tasting fee is required per couple (ie: bride and groom or event planner plus a guest). Any additional guest will be charged a nonrefundable fee of $30. However, if you book us for your Wedding/Special Event Cake the initial $30 fee will be credited to your balance.
Now it's time to get BOOKED! Submit your order inquiry by clicking on the (Order Inquiry) Tab above - response time is usually 24hrs (M-F)
*All custom orders are priced based on the intricacy of the design and the serving size